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+--- Thread: Flight cancellations (/showthread.php?tid=231)
Flight cancellations - bianca123 - 11-06-2025
With the announcement of the reduction in flights starting tomorrow in the US, I am sure we will all be dealing with guests not able to travel.
I just had my first guest that is supposed to arrive Friday. She has been messaging me for a couple days nervous about making it across the country flying. She just notified me that her flight was cancelled and couldn’t find another option.
I have a firm cancellation policy, and this is the beginning of slow season for me so I really can’t afford to lose this booking. But I do feel for her and she has been hinting at a refund.
I offered for her to reschedule to an upcoming weekend (I have one open weekend in November and 2 in December still). I would keep the booking amount and block out a comparable weekend. She seemed to accept at first but is now saying they can’t come until next March. March is when I get busier again and usually have at least every weekend booked. So if I allow her to reschedule to then I would be losing out on revenue for one of those weekends.
How are other hosts expecting to handle this? Does travel insurance cover something unprecedented like this? I feel a bit torn on what to do since I can’t really afford to lose this revenue for the long weekend and she is well outside of her cancellation window. She has sent many messages and has even tried calling me.
RE: Flight cancellations - ChrisFromTheOC - 11-09-2025
We will treat this like any other unplanned disruption - it is on the guests to purchase insurance and not on the host/hotels/service providers to provide refunds due to cirumstances outside of their control.
RE: Flight cancellations - cba13 - 11-11-2025
We had a guest mention the flight issue two days before check-in last week. We replied that refunds were out of our control due to the policies set forth by Airbnb and they did not reply back to that. They ended up arriving on time.