TheSTRsite General Complaints A Short Term Rental (STR) Forum Community

[32Lat10]

Why is it that first-line agents are never helpful and apparently powerless to address or fix customer issues? They seem to have the same information that customers have and nothing more. They need better insight into what is causing issues and how to resolve them. Among the dozens of corporate customer service agents I deal with Airbnb customer service is by far the most frustrating.

[NYTA]

The most annoying thing for me is them telling me they are working on an issue and they close the issue and I have to say yes I still need help then I explain and they say they are working on it and then they try to close it again. After a few rounds of this it gets escalated and I tell them not to close until I confirm the issue is resolved.