10-19-2025, 11:42 PM
How do we get Airbnb to change the review policy?
If a guest violates the rules they should be surrendering their right to making a review, good or bad.
If we kick a guest out for violating house rule then they are prevented from leaving a review out of retaliation. But if you let them stay, after violation house rules they can just be jerks and leave a bad review because you confronted them about house rules. It’s like being caught between a rock and a dumpster fire.
If, as a host, we can document and prove a house rule violation during the guests stay is completed… BEFORE a review is written, then the guest should be removed of their right to leave a review.
Let’s face it. Hosts are in the review game. It’s the listing with the best review count that gets visibility. It’s the listing with high star count that gets the bookings. We live and die by our reviews.
As a host we have the right to cancel a reservation and refuse refund if a guest violates house rules. (Guests can have their stay cancelled for violation can’t leave a review) Nobody WANTS to do this. It is stressful for everyone… but this is the only way to ensure that the guest can’t seek revenge via review. I have never removed a guest, but have been offered the option by AirBnB several times. I don’t want to turn someone out and ruin their vacation. I also don’t want a bad review because some thin skinned rule violator can’t handle someone telling them something they don’t want to hear.
If a guest violates the rules they should be surrendering their right to making a review, good or bad.
If we kick a guest out for violating house rule then they are prevented from leaving a review out of retaliation. But if you let them stay, after violation house rules they can just be jerks and leave a bad review because you confronted them about house rules. It’s like being caught between a rock and a dumpster fire.
If, as a host, we can document and prove a house rule violation during the guests stay is completed… BEFORE a review is written, then the guest should be removed of their right to leave a review.
Let’s face it. Hosts are in the review game. It’s the listing with the best review count that gets visibility. It’s the listing with high star count that gets the bookings. We live and die by our reviews.
As a host we have the right to cancel a reservation and refuse refund if a guest violates house rules. (Guests can have their stay cancelled for violation can’t leave a review) Nobody WANTS to do this. It is stressful for everyone… but this is the only way to ensure that the guest can’t seek revenge via review. I have never removed a guest, but have been offered the option by AirBnB several times. I don’t want to turn someone out and ruin their vacation. I also don’t want a bad review because some thin skinned rule violator can’t handle someone telling them something they don’t want to hear.