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[SanDiego1K]

We changed our cancellation to strict about 5 months ago because we were getting more and more cancellations. Now they just ask for the fee to be waived. We have always just accepted the waiver request because usually it left us with plenty of time to rebook.

One of the upcoming guests is looking to waive the cancellation fees within a shorter 2 week period which we probably won't be able to fill. He didn't give much info either, just that there was a friends illness. I felt and still feel bad about declining their request and had they given us a more complete story I perhaps would have obliged. How often are you all wavering on the cancellation fees?

[plasticwineglass]

Do not waive fees, especially if little chance of getting it re-booked. Your cancellation fees are listed, so they knew what it would cost them to do this. Everyone has got a sob story but that doesn't make up for your loss of income.

[wildace]

Stick with your policy and keep your communications business-like. Hotels/resorts/ cruise ships wouldn’t ask for details of a friend’s illness when faced with a cancellation refund request, they would follow their stated guidelines. People will make up all kinds of stories to get refunds. Don’t let emotions cloud your business decisions. All these hosts making exception after exception are the ones ruining the whole point of having a policy for everyone else because guests come to expect it.

[ozni]

You are running a business, and I strongly suggest you run it as a business. You have a cancellation policy in place for a reason!

[AllOrganic]

If hosts start waiving fees due and it becomes the next big money saving trick on TikTok, its going to impact us all. Just stick to your policy.