10-03-2025, 06:53 AM
Hi everyone,
I could use some advice on a situation with a guest at our rental property. The guest is recovering from surgery and contacted us because the shower drain isn't working as quickly as she'd like. We stopped by the apartment to check and confirmed that it's not clogged, just slow-draining.
The guest explained that the slow draining is inconvenient because she needs to pee in the shower and doesn't want to step in it. We offered her a full refund for the remainder of her stay, but she declined and instead asked if we could install a step in the shower to avoid standing in the water. However, we believe this could be a serious fall hazard, especially given her recent surgery.
Has anyone dealt with a situation like this? How would you handle it? Any advice would be appreciated. Thanks in advance!
I could use some advice on a situation with a guest at our rental property. The guest is recovering from surgery and contacted us because the shower drain isn't working as quickly as she'd like. We stopped by the apartment to check and confirmed that it's not clogged, just slow-draining.
The guest explained that the slow draining is inconvenient because she needs to pee in the shower and doesn't want to step in it. We offered her a full refund for the remainder of her stay, but she declined and instead asked if we could install a step in the shower to avoid standing in the water. However, we believe this could be a serious fall hazard, especially given her recent surgery.
Has anyone dealt with a situation like this? How would you handle it? Any advice would be appreciated. Thanks in advance!