11-11-2025, 10:46 PM
An older couple checked in for a 4-night stay, in town for a funeral. The first night, they go to take a shower and the handle comes off as they're pulling the shower lever, shooting water out of the pipe into the tub. This is something that we paid to have fixed a few weeks ago (not well, apparently), and had survived two other guests.
So I go over and attempt (unsuccessfully) to fix myself. We ultimately got a plumber over and had it "fixed" within maybe an hour and a half. The plumber had to just "cap" the bath faucet temporarily, which means only the shower would work. They said this was fine as they only take showers anyway.
We are essentially brand-new hosts, with no reviews yet. So I am considering refunding them for the first night as a courtesy and to hopefully avoid a poor review. Does this seem justified? And if so, how would I go about refunding them? For a 4-night stay, do I literally just divide their (full) payment by four and then send it to them through the app before they check-out?
So I go over and attempt (unsuccessfully) to fix myself. We ultimately got a plumber over and had it "fixed" within maybe an hour and a half. The plumber had to just "cap" the bath faucet temporarily, which means only the shower would work. They said this was fine as they only take showers anyway.
We are essentially brand-new hosts, with no reviews yet. So I am considering refunding them for the first night as a courtesy and to hopefully avoid a poor review. Does this seem justified? And if so, how would I go about refunding them? For a 4-night stay, do I literally just divide their (full) payment by four and then send it to them through the app before they check-out?