01-10-2026, 05:40 PM
UPDATE: They checked out yesterday. We did end up taking the advice and reaching out to airbnb customer service to indicate that the guests were asking for unreasonable requests which are not part of the listing. We also said that we felt that the guest was "threatening us with a bad review". Because there was no "specific safety" concern going on, airbnb suggested we continue the stay unless we left there was a safety reason. So far no review has been left for us but the customer service person we talked to mentioned that retaliation was a valid cause to remove a review if it is retaliation for enforcing a rule. What concerns me is that the guests technically did not break any rules.
To answer some of your other questions.. the guests had one prior review and it was 5 stars. The account says it is 3 years old. We have a 3 bedroom vacation house in the mountains which generally attracts families. I believe the stay was booked by an older couple who came with their family.
To answer some of your other questions.. the guests had one prior review and it was 5 stars. The account says it is 3 years old. We have a 3 bedroom vacation house in the mountains which generally attracts families. I believe the stay was booked by an older couple who came with their family.