12-12-2025, 07:12 AM
(12-11-2025, 10:48 PM)KarthikL Wrote: Jesus this is like my worst nightmare as an airbnb host. Make sure you file an aircover claim for the plumbing issue. I can see the process being a nightmare, with airbnb asking for some sort of evidence that it was these guests. How sure are you that it was not from a previous guest and what sort of evidence did you take? Pictures once the items were removed and a detailed report from the plumbing company?
Yes we have pictures, Airbnb asked us to have documentation when we first told them about the plumbing issue/damage after the last guests left. We also have a report from the plumbing company which details the issue and items. I can see these guests denying any responsibility given how bad the communication was.