12-12-2025, 01:15 PM
(12-12-2025, 08:15 AM)PartyHat Wrote: When you first see damages such as stains on carpets, walls which may take time to fix, you should be ready to cancel or reach out to the guest to let them know of the situation. This is why I also leave 2 days inbetween stays to manage situations like this. Was this a same-day turnover?
Not a same day turnover, we had a 3 days inbetween, but we did not call a plumber until day 2 because on day 1 we thought it was an issue we could clear ourselves and even when we called on day 2 they had to come back with special equipment on day 4.