07-21-2025, 11:08 AM
Hi All,
I've been an AirBnB host for 2 years and never once had to file a claim. (I've let little things like missing towels, knickknacks go). A guest grilled close to the house and melted/bubbled the siding (house manual states grilling must be 15’ away from house). They also did several other small things including clogging the tub and leaving scratch marks on our wood floors.
My biggest concern is getting this documented with Airbnb immediately, but all I see is making a claim with the resolution center. I’m going to have to get an estimate on repair and replacement, so clearly I can’t submit a simple request for payment. In addition, it's peak summer season and we have another booking in a week.
Any advice or guidance is appreciated.
I've been an AirBnB host for 2 years and never once had to file a claim. (I've let little things like missing towels, knickknacks go). A guest grilled close to the house and melted/bubbled the siding (house manual states grilling must be 15’ away from house). They also did several other small things including clogging the tub and leaving scratch marks on our wood floors.
My biggest concern is getting this documented with Airbnb immediately, but all I see is making a claim with the resolution center. I’m going to have to get an estimate on repair and replacement, so clearly I can’t submit a simple request for payment. In addition, it's peak summer season and we have another booking in a week.
Any advice or guidance is appreciated.