01-11-2026, 07:53 PM
You've already apoligized to the guest profusely and offered a free stay, at this point the guest has their money back just wait and see if they leave any sort of a review. Even though stay was cancelled, it was cancelled day of so the system "should" still give them that option. Nothing else you can really do and if you keep messaging them it might rub them the wrong way. Hope that their backup location was so good that they forget about this experience.