01-25-2026, 12:16 AM
I have a guest who booked a month ago and has a scheduled stay 2 days out. My booking has limited cancellation policy (ie full refund >14days, partial >7 days, no refund <7 days). Guests are coming from Memphis and we are scheduled to get some snow here in Dallas. Guests are requesting a refund from me directly because Airbnb won’t allow them to cancel and receive refund. Wondering how I should handle the situation with the customer. Should I tell them to cancel and work with Airbnb? Will Airbnb take the money from me even though they have booked weeks out? Is this a valid reason to consider a refund? Hoping for some guidance and maybe perspective on this. TIA.