02-24-2026, 11:59 PM
Are they new guests? Sounds like that are not familiar with how airbnb operates. A simple response like this should do:
“Hi guest, Airbnb requires us to keep our communications on their platform for the safety of all parties so I won’t be able to join a WhatsApp group. Please don’t hesitate to message me through the app if you have any questions and I will usually be able to respond within a few hours.”
“Hi guest, Airbnb requires us to keep our communications on their platform for the safety of all parties so I won’t be able to join a WhatsApp group. Please don’t hesitate to message me through the app if you have any questions and I will usually be able to respond within a few hours.”