02-26-2026, 12:24 AM
Even if its something innocuous like going off app to ask for suggestions its against the TOS which clearly mentions Whatsapp:
"It's against Airbnb policy for hosts to ask you to take your booking off of Airbnb or to communicate outside the Airbnb platform through a messaging service (ex: WhatsApp, Facebook, etc.), text, or any platform other than Airbnb prior to booking. If you choose to pay for your booking outside of Airbnb, you will lose the AirCover protection that comes with booking through our platform for no extra cost."
https://www.airbnb.com/help/article/209
"It's against Airbnb policy for hosts to ask you to take your booking off of Airbnb or to communicate outside the Airbnb platform through a messaging service (ex: WhatsApp, Facebook, etc.), text, or any platform other than Airbnb prior to booking. If you choose to pay for your booking outside of Airbnb, you will lose the AirCover protection that comes with booking through our platform for no extra cost."
https://www.airbnb.com/help/article/209