04-07-2026, 11:42 PM
The booking was canceled after 48 hours after it was made…and now the guests are requesting a refund because of visas issues. The guests booked this as nonrefundable after 24 hours…and I do have another policy that this booking could be canceled for a full refund prior to June 30th. Should I give a refund? Reservation was made on April 4 and canceled on April 6th, and the reservation isn’t until June 30 to August 3rd. What would you do?