01-15-2024, 04:50 PM
We have 100+ reviews and a 4.94 rating. We have just had a second case of a guest who complained about cleanliness, refused offers to come and fix and then demanded a refund. In both cases, we just went with an offer to refund the cleaning fee. I am wondering if others have experienced this. It seems an easy "hack" for any guest who uses Airbnb a lot to simply make a complaint and get a magic refund on your stay. FWIW, after the first incident, I asked Airbnb and they told me they do track how often guests make complaints and ask for refunds. No idea what sort of action is taken on their behalf and there are probably family/friends of those people who can make another account anyways.