03-11-2024, 05:06 PM
(03-09-2024, 08:04 PM)cadetcaptain Wrote: We had a guest who caused damage in our home and we asked them to pay. After they declined we escalated to Airbnb and guest freaked out, edits their review to be negative (we hadn't reviewed them yet) and then they filed a counter claim in retaliation as well as a made up a safety violation report.
Airbnb's default response when a safety report is made is to suspend the host account so that no one can book with that host. After everything was reviewed, we got paid for the damage, the guest counter claim was rejected, their review was deleted and the safety report was dismissed. But during the whole process which took a week we could not receive any bookings.
Are there any consequence for guests who abuse the system?
Guests can edit their review until you do (or 14 days) so make sure you review them before starting any claims to avoid the retaliation.