03-27-2024, 05:06 PM
Hello everyone, my guest arrived a day late due to his flight being delayed and requested a refund for the first day. I told him since I wasn't responsible I wouldn't be able to provide the refund. Now i got a message from Airbnb support asking me for the same thing and if i can refund his first day - is this just normal protocol by Airbnb? What's logical to do? Will there be any consequences if i refuse to refund, in how my listing shows up in searches in the future?