03-28-2024, 06:13 AM
As a guest when I a filed a claim for travel insurance in the past the insurance company required that I ask airbnb for a refund even though it was outside of cancellation policy. Airbnb then requested a refund from the host and the host understandably said no. It didn't make sense but those requests are necessary for the travel insurance claim - almost like how airbnb makes you ask the guest for damages before they pay out on aircover.