03-28-2024, 09:22 AM
Just use a standard response for something like this like I do.
Dear guest, Unfortunately, as this was not something that within my control as a host, I could not refund the 1st night, as it was booked and off the market for any other potential stays. When you booked, you were offered the opportunity to purchase travel insurance. If you did purchase the insurance, you can make a claim with them for the cost of the first night. If you did not, please reach out to your Credit Card company that you used to make the booking as often times, they offer travel insurance as well. Thank you so much for your understanding.
Dear guest, Unfortunately, as this was not something that within my control as a host, I could not refund the 1st night, as it was booked and off the market for any other potential stays. When you booked, you were offered the opportunity to purchase travel insurance. If you did purchase the insurance, you can make a claim with them for the cost of the first night. If you did not, please reach out to your Credit Card company that you used to make the booking as often times, they offer travel insurance as well. Thank you so much for your understanding.