04-01-2024, 06:15 AM
Guest arrived, said they smelled "something", contacted Airbnb and then got Airbnb to give them a full refund and left the property without staying more than 10 minutes. Now the guest has left a negative review. I visited the property and did not smell anything at all and we have no air freshners.
I contacted Airbnb and they said this does not violate their review policy. This blows my mind that they will allow a guest to leave a review without even staying in the unit.
Any experiences or suggestions as I cannot refute that they "did not check in?"
I contacted Airbnb and they said this does not violate their review policy. This blows my mind that they will allow a guest to leave a review without even staying in the unit.
Any experiences or suggestions as I cannot refute that they "did not check in?"