05-18-2024, 02:27 PM
We don’t charge guests for one glass or one towel. If they break something worth a bit more or maybe if it was clearly abuse, but most of our requests are when they stain things like our couch or carpet or shades. We had one guest who got red wine on our fabric blinds and billed them for a new one and it was covered. We have put in a few requests for carpet cleaning after excessive wear (we ask no shoes in the bedrooms) in the past as well which was always covered.