03-11-2025, 01:07 AM
TLDR: blatant retaliatory 1 star review, Airbnb said they can not remove even after a successful claims process.
First time Airbnb host, newly renovated house, had our first guest stay during spring break. Guest left vomit in sink, trash everywhere and broke a door (looks like they took it off to play beer pong). Guest told us to leave him a good review in exchange for him giving us a good review. Well, we did not, this is against Airbnb policy and we were not in the mood of leaving a good review for such a disrespectful guest.
We sent him a request for payment of the excess cleaning he denied it. Airbnb approved our claim. (we submitted photos and cleaning/repair invoices). Guest then leaves us a one star review stating the house was a mess, stained linens, and that we were rude hosts. We spoke to Airbnb support (through chat) and they informed us they could not remove review even after we pointed out this policy:
“Members of the Airbnb community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.”
https://www.airbnb.com/help/article/2673...e%20review
First time Airbnb host, newly renovated house, had our first guest stay during spring break. Guest left vomit in sink, trash everywhere and broke a door (looks like they took it off to play beer pong). Guest told us to leave him a good review in exchange for him giving us a good review. Well, we did not, this is against Airbnb policy and we were not in the mood of leaving a good review for such a disrespectful guest.
We sent him a request for payment of the excess cleaning he denied it. Airbnb approved our claim. (we submitted photos and cleaning/repair invoices). Guest then leaves us a one star review stating the house was a mess, stained linens, and that we were rude hosts. We spoke to Airbnb support (through chat) and they informed us they could not remove review even after we pointed out this policy:
“Members of the Airbnb community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.”
https://www.airbnb.com/help/article/2673...e%20review