02-20-2025, 01:15 PM
TLDR; guest wants to cancel because of bad weather over weekend.
Our next guest just messaged 4 hours before check-in, after she'd already been sent check in info and said she wanted to cancel because it's her honeymoon and the weather isn't supposed to be good. They wanted to do outdoor activities.
I get it and I feel for them, but had they not booked for three nights someone else would have booked for two or three nights. I offered to refund the cleaning fee and any nights we can rebook. I have offered to change their reservation to Sunday and Monday when the weather will be better. I have offered to move their reservation to any free dates on our calendar. They just want a refund – what would you do?
Our next guest just messaged 4 hours before check-in, after she'd already been sent check in info and said she wanted to cancel because it's her honeymoon and the weather isn't supposed to be good. They wanted to do outdoor activities.
I get it and I feel for them, but had they not booked for three nights someone else would have booked for two or three nights. I offered to refund the cleaning fee and any nights we can rebook. I have offered to change their reservation to Sunday and Monday when the weather will be better. I have offered to move their reservation to any free dates on our calendar. They just want a refund – what would you do?