04-12-2025, 04:06 PM
Are you taking alot of reservations from inexperienced guests? I feel like I've seen this problem with inexperienced guests. They assume you are like a hotel and you should be available 24/7 or have some other complaint which might make sense if they were in a hotel. We try to avoid booking to people who have just joined and have zero reviews whenever we can. We also avoid booking to locals -- they tend to be the biggest headache people. I even took off our instant booking. Ever since doing all of this it basically got rid of complaints, many of which came after the stay.