Airbnb Host and Investors Forum General Complaints 1 2 Next » A Short Term Rental (STR) Forum Community

[wco81]

Why is it that first-line agents are never helpful and apparently powerless to address or fix customer issues? They seem to have the same information that customers have and nothing more. They need better insight into what is causing issues and how to resolve them. Among the dozens of corporate customer service agents I deal with Airbnb customer service is by far the most frustrating.

Believe it or not, I think VRBO is worse