04-23-2025, 09:28 PM
We just had a guest leave us an unexpected 3 star review because we heard nothing really negative from them during their stay. In their review they list a couple things that are false that have to do with the location and that the place “looks old” (we are reasonably priced and the photos are very accurate and nowhere are we trying to portray ourselves as a luxury resort). I'm wondering if it's possible to get the review removed based on that alone if I contact Airbnb and state that problems in the review should be covered in the listing?