06-13-2025, 12:06 AM
We used to get alot of refund requests when we had a very low cleaning fee which was $20 a night for our small studio. Surprisingly, after raising it to a higher amount we stopped get refund requests relating to cleanliness. We do all our cleaning and turnover and there was no change in our cleaning process. I feel like some guests felt that the smaller cleaning fee made it an easier target to try to get refunds for.