07-30-2025, 11:12 PM
We have a large hot tub in our 4 bedroom property that has been one of the main features which we try to advocate for our property. Even in the summer months a fair amount of people use it. Recently it's been having issues and the parts are on order and we were told that it could be until mid September until it can be up and running again. Obviously, I'd like to get ahead of this for the 4 booking I have that might be impacted. We have a strict cancellation policy and I'm aware that if I cancel I will also be charged a penalty. I think from my end if I reach out to the guests and let them know of the issue and offer a $100 discount than that may be appropriate. If guests still push back I'd rather just bite the bullet and cancel the booking rather than deal with unhappy guests. Thoughts?