STR Site - Forum General Advice « Previous 1 2 3 4 5 Next » A Short Term Rental (STR) Forum Community

[toast1]

Are damaged towels considered something aircover would cover? Do guests end up having to pay aircover back for the replacement if aircover pays me?

[ChrisFromTheOC]

I personally just chalk up damaged towels as a cost of doing business. Unfortunately, I've had a few damaged bath towels ruined because of makeup and now I leave smaller washclothes in the hopes they will use those instead.

[Lyme]

Make sure you have records/receipts/proof and aircover will payout. I've had windows replaced, doors and a countertop that was damaged.

[ElDude]

Airbnb will ask you to ask the guests to pay. If they decline, escalate an aircover claim and depending on the size and severity, the payout can take a few days to a few weeks. Make sure you have receipts/evidence.

[Autoslash]

You have a 14 day window to initiate a claim. By initiating a claim, airbnb will first ask you to ask the guest to pay through a request.

[UnixMan]

Aircover would probably cover, but I would just let it go. I have a whole shelf of these "utility towels' sourced from guests.