https://thestrsite.com/ Fri, 17 Apr 2026 08:50:08 +0000 MyBB https://thestrsite.com/showthread.php?tid=307 Tue, 14 Apr 2026 18:10:43 -0600 Palal]]> https://thestrsite.com/showthread.php?tid=307 https://thestrsite.com/showthread.php?tid=296 Thu, 05 Mar 2026 23:22:40 -0700 LMN109]]> https://thestrsite.com/showthread.php?tid=296
Guest: I have booked the 11th-18th, but I land on the 9th at 5:00pm, can I check in on the 10th around 7PM or is that too early of check-in.

Me: blah blah, no but you can book the 10th if you want.

Guest: It’s just an early check-in, I don’t need another day!]]>
Guest: I have booked the 11th-18th, but I land on the 9th at 5:00pm, can I check in on the 10th around 7PM or is that too early of check-in.

Me: blah blah, no but you can book the 10th if you want.

Guest: It’s just an early check-in, I don’t need another day!]]> https://thestrsite.com/showthread.php?tid=289 Sun, 08 Feb 2026 22:57:07 -0700 sbjnyc]]> https://thestrsite.com/showthread.php?tid=289 Experiences include stained countertops due to dying of hair in the rental, throwing cigarette butts into our neighbors yard, broken glassware..

99% of our guests are lovely. But every time they’re local it’s a shit show…literally and figuratively.]]> Experiences include stained countertops due to dying of hair in the rental, throwing cigarette butts into our neighbors yard, broken glassware..

99% of our guests are lovely. But every time they’re local it’s a shit show…literally and figuratively.]]> https://thestrsite.com/showthread.php?tid=279 Sun, 18 Jan 2026 23:46:31 -0700 Kcgal]]> https://thestrsite.com/showthread.php?tid=279 https://thestrsite.com/showthread.php?tid=251 Sat, 03 Jan 2026 00:52:01 -0700 HofstraRed]]> https://thestrsite.com/showthread.php?tid=251
I keep seeing hosts say arbitration is pointless and that we should just accept it. That mindset is exactly why Airbnb keeps pushing further. Silence makes it easy.
Arbitration is not free for Airbnb. It costs time, money, and resources. One case is easy to ignore. Thousands are not. This is not about winning every case or making false accusations. It is about applying pressure when pressure is justified.

If every host who got screwed actually filed instead of venting and moving on, Airbnb would be buried in disputes and far less able to claw money back, cancel long stays, or rewrite rules after the fact.
This is not one host versus Airbnb. It is volume. It is accountability. It is making bad behavior expensive. If you are done being treated like a disposable asset, document everything, file arbitration, and push back. Airbnb keeps getting away with it because too many hosts let it.]]>
I keep seeing hosts say arbitration is pointless and that we should just accept it. That mindset is exactly why Airbnb keeps pushing further. Silence makes it easy.
Arbitration is not free for Airbnb. It costs time, money, and resources. One case is easy to ignore. Thousands are not. This is not about winning every case or making false accusations. It is about applying pressure when pressure is justified.

If every host who got screwed actually filed instead of venting and moving on, Airbnb would be buried in disputes and far less able to claw money back, cancel long stays, or rewrite rules after the fact.
This is not one host versus Airbnb. It is volume. It is accountability. It is making bad behavior expensive. If you are done being treated like a disposable asset, document everything, file arbitration, and push back. Airbnb keeps getting away with it because too many hosts let it.]]> https://thestrsite.com/showthread.php?tid=272 Sat, 27 Dec 2025 10:25:40 -0700 maldovix]]> https://thestrsite.com/showthread.php?tid=272
As a host, I mostly stay in hotels but when I do stay at Airbnbs I’m always shocked at how stingy hosts are about things that wouldn’t cost much to provide. I'm talking full house rentals that aren't cheap. They market it as "starter" provisions. It's one toilet paper roll per bathroom and nothing more. One tide pod for one load of laundry and one dishwasher load. One garbage bag. And so on.

Expecting guests to go shopping as soon as they arrive so they can use the trash and wash clothes/dishes, etc is a bit ridiculous at these prices. I would never dream of leaving my guests so little. I always leave more than they could possibly use to be honest and to be honest it has never backfired on me. I leave out 20+ K-cups and most guests honestly don’t even use it. I don’t think a single guest has “emptied it out”.
Toilet paper at Costco is cheap as are pods for laundry and dishes (why not just leave the big jugs out, one unscented and one not scented for guests to choose? What are they saving per booking by providing the bare minimum on these items? $20 at most but probably more like $10? For stays that are $2,000+ for the trip?]]>
As a host, I mostly stay in hotels but when I do stay at Airbnbs I’m always shocked at how stingy hosts are about things that wouldn’t cost much to provide. I'm talking full house rentals that aren't cheap. They market it as "starter" provisions. It's one toilet paper roll per bathroom and nothing more. One tide pod for one load of laundry and one dishwasher load. One garbage bag. And so on.

Expecting guests to go shopping as soon as they arrive so they can use the trash and wash clothes/dishes, etc is a bit ridiculous at these prices. I would never dream of leaving my guests so little. I always leave more than they could possibly use to be honest and to be honest it has never backfired on me. I leave out 20+ K-cups and most guests honestly don’t even use it. I don’t think a single guest has “emptied it out”.
Toilet paper at Costco is cheap as are pods for laundry and dishes (why not just leave the big jugs out, one unscented and one not scented for guests to choose? What are they saving per booking by providing the bare minimum on these items? $20 at most but probably more like $10? For stays that are $2,000+ for the trip?]]> https://thestrsite.com/showthread.php?tid=259 Fri, 26 Dec 2025 09:24:31 -0700 time2checkout]]> https://thestrsite.com/showthread.php?tid=259 https://thestrsite.com/showthread.php?tid=269 Thu, 11 Dec 2025 19:48:40 -0700 pwhite8135]]> https://thestrsite.com/showthread.php?tid=269
1. Entire place was left dirty (dishes, trash everywhere )
2. Stains and scuffs on walls and carpet.
3. Damage to our main plumbing line. They flushed a trash plastic bag with wet wipes and in our policy we clearly state not flush anything except toilet paper

Because of #3 we spent 3 days fixing the plumbing problem, costing us 2K since the plumbing snake needed was special equipment. We also had to cancel another reservation, and then that guest left us a 1 star review because we had to cancel on them. (I told them initially it was a toilet clog but didn't realize it was going to be this bad... ) And now that review was denied removal (even though that that guest didn't stay). The customer service is horrible, they barely understand what you're saying, and they keep asking me to do stupid things. Any other airbnb hosts can top this experience?]]>
1. Entire place was left dirty (dishes, trash everywhere )
2. Stains and scuffs on walls and carpet.
3. Damage to our main plumbing line. They flushed a trash plastic bag with wet wipes and in our policy we clearly state not flush anything except toilet paper

Because of #3 we spent 3 days fixing the plumbing problem, costing us 2K since the plumbing snake needed was special equipment. We also had to cancel another reservation, and then that guest left us a 1 star review because we had to cancel on them. (I told them initially it was a toilet clog but didn't realize it was going to be this bad... ) And now that review was denied removal (even though that that guest didn't stay). The customer service is horrible, they barely understand what you're saying, and they keep asking me to do stupid things. Any other airbnb hosts can top this experience?]]> https://thestrsite.com/showthread.php?tid=270 Thu, 11 Dec 2025 13:15:40 -0700 WillyWilkes]]> https://thestrsite.com/showthread.php?tid=270
From prior posts from other airbnb hosts here I think we generally recognize this is a likely “remote re-listing” scam where someone uses photos and videos of our places and lists them on some other site, usually to scam someone else. But when I go to the app and want to suggest the interaction is suspicious, the only three reasons I can pick are:

1) want to communicate off platform 
2) want payment off platform
3) advertised or solicited something.

From experience we know the “better scammers” aren’t so clumsy, but why aren’t there any options for “other, known scam”?]]>
From prior posts from other airbnb hosts here I think we generally recognize this is a likely “remote re-listing” scam where someone uses photos and videos of our places and lists them on some other site, usually to scam someone else. But when I go to the app and want to suggest the interaction is suspicious, the only three reasons I can pick are:

1) want to communicate off platform 
2) want payment off platform
3) advertised or solicited something.

From experience we know the “better scammers” aren’t so clumsy, but why aren’t there any options for “other, known scam”?]]> https://thestrsite.com/showthread.php?tid=226 Sun, 26 Oct 2025 22:52:41 -0600 merlin666]]> https://thestrsite.com/showthread.php?tid=226
Family of three stayed 5 nights in house with 4 beds. Two of the beds were urinated in. Am I the only one experiencing this trend in bad guests?]]>
Family of three stayed 5 nights in house with 4 beds. Two of the beds were urinated in. Am I the only one experiencing this trend in bad guests?]]> https://thestrsite.com/showthread.php?tid=219 Mon, 20 Oct 2025 00:42:21 -0600 Palal]]> https://thestrsite.com/showthread.php?tid=219
If a guest violates the rules they should be surrendering their right to making a review, good or bad.

If we kick a guest out for violating house rule then they are prevented from leaving a review out of retaliation. But if you let them stay, after violation house rules they can just be jerks and leave a bad review because you confronted them about house rules. It’s like being caught between a rock and a dumpster fire.
If, as a host, we can document and prove a house rule violation during the guests stay is completed… BEFORE a review is written, then the guest should be removed of their right to leave a review.

Let’s face it. Hosts are in the review game. It’s the listing with the best review count that gets visibility. It’s the listing with high star count that gets the bookings. We live and die by our reviews.
As a host we have the right to cancel a reservation and refuse refund if a guest violates house rules. (Guests can have their stay cancelled for violation can’t leave a review) Nobody WANTS to do this. It is stressful for everyone… but this is the only way to ensure that the guest can’t seek revenge via review. I have never removed a guest, but have been offered the option by AirBnB several times. I don’t want to turn someone out and ruin their vacation. I also don’t want a bad review because some thin skinned rule violator can’t handle someone telling them something they don’t want to hear.]]>
If a guest violates the rules they should be surrendering their right to making a review, good or bad.

If we kick a guest out for violating house rule then they are prevented from leaving a review out of retaliation. But if you let them stay, after violation house rules they can just be jerks and leave a bad review because you confronted them about house rules. It’s like being caught between a rock and a dumpster fire.
If, as a host, we can document and prove a house rule violation during the guests stay is completed… BEFORE a review is written, then the guest should be removed of their right to leave a review.

Let’s face it. Hosts are in the review game. It’s the listing with the best review count that gets visibility. It’s the listing with high star count that gets the bookings. We live and die by our reviews.
As a host we have the right to cancel a reservation and refuse refund if a guest violates house rules. (Guests can have their stay cancelled for violation can’t leave a review) Nobody WANTS to do this. It is stressful for everyone… but this is the only way to ensure that the guest can’t seek revenge via review. I have never removed a guest, but have been offered the option by AirBnB several times. I don’t want to turn someone out and ruin their vacation. I also don’t want a bad review because some thin skinned rule violator can’t handle someone telling them something they don’t want to hear.]]> https://thestrsite.com/showthread.php?tid=216 Sun, 19 Oct 2025 00:59:31 -0600 ChrisFromTheOC]]> https://thestrsite.com/showthread.php?tid=216 https://thestrsite.com/showthread.php?tid=271 Thu, 16 Oct 2025 13:15:40 -0600 gbj42]]> https://thestrsite.com/showthread.php?tid=271
A guest who booked a week prior to their reservation canceled on the day of reservation. They canceled because they didn’t realize they booked a shared accommodation.
3 days later, they proceeded to leave a 1 star review blaming ME of course (because why take responsibility for making your own mistake, right? God forbid.) I make it very clear on my listing that this is a shared home. And no surprise there, Airbnb has refused to take the review down - yes they did show up and left after an hour.]]>
A guest who booked a week prior to their reservation canceled on the day of reservation. They canceled because they didn’t realize they booked a shared accommodation.
3 days later, they proceeded to leave a 1 star review blaming ME of course (because why take responsibility for making your own mistake, right? God forbid.) I make it very clear on my listing that this is a shared home. And no surprise there, Airbnb has refused to take the review down - yes they did show up and left after an hour.]]> https://thestrsite.com/showthread.php?tid=200 Wed, 10 Sep 2025 00:33:12 -0600 Stranger]]> https://thestrsite.com/showthread.php?tid=200
We have come to a realization that no natter how cheap you offer your place, guests will complain about anything, no matter that you put in description you are not near downtown and it takes 8 minutes on transit or that there is possible noise during day/night that you cant do anything about it they will still complain. Not to mention the lower price the lower quality of guests, from ruining your place to having parties with 2x the people that we can host per apartment without reporting additional people.]]>
We have come to a realization that no natter how cheap you offer your place, guests will complain about anything, no matter that you put in description you are not near downtown and it takes 8 minutes on transit or that there is possible noise during day/night that you cant do anything about it they will still complain. Not to mention the lower price the lower quality of guests, from ruining your place to having parties with 2x the people that we can host per apartment without reporting additional people.]]> https://thestrsite.com/showthread.php?tid=181 Tue, 22 Apr 2025 12:41:18 -0600 norefunds]]> https://thestrsite.com/showthread.php?tid=181