11-06-2025, 11:41 PM
With the announcement of the reduction in flights starting tomorrow in the US, I am sure we will all be dealing with guests not able to travel.
I just had my first guest that is supposed to arrive Friday. She has been messaging me for a couple days nervous about making it across the country flying. She just notified me that her flight was cancelled and couldn’t find another option.
I have a firm cancellation policy, and this is the beginning of slow season for me so I really can’t afford to lose this booking. But I do feel for her and she has been hinting at a refund.
I offered for her to reschedule to an upcoming weekend (I have one open weekend in November and 2 in December still). I would keep the booking amount and block out a comparable weekend. She seemed to accept at first but is now saying they can’t come until next March. March is when I get busier again and usually have at least every weekend booked. So if I allow her to reschedule to then I would be losing out on revenue for one of those weekends.
How are other hosts expecting to handle this? Does travel insurance cover something unprecedented like this? I feel a bit torn on what to do since I can’t really afford to lose this revenue for the long weekend and she is well outside of her cancellation window. She has sent many messages and has even tried calling me.
I just had my first guest that is supposed to arrive Friday. She has been messaging me for a couple days nervous about making it across the country flying. She just notified me that her flight was cancelled and couldn’t find another option.
I have a firm cancellation policy, and this is the beginning of slow season for me so I really can’t afford to lose this booking. But I do feel for her and she has been hinting at a refund.
I offered for her to reschedule to an upcoming weekend (I have one open weekend in November and 2 in December still). I would keep the booking amount and block out a comparable weekend. She seemed to accept at first but is now saying they can’t come until next March. March is when I get busier again and usually have at least every weekend booked. So if I allow her to reschedule to then I would be losing out on revenue for one of those weekends.
How are other hosts expecting to handle this? Does travel insurance cover something unprecedented like this? I feel a bit torn on what to do since I can’t really afford to lose this revenue for the long weekend and she is well outside of her cancellation window. She has sent many messages and has even tried calling me.
