12-11-2025, 06:54 AM
Removing an Airbnb Review From Guest
Since this is such a frequently brought up question on this forum, I am providing the most updated guidance from Airbnb, which can be found here
What Scenarios Qualify?
- If a guest never arrived for their stay, service, or experience, or had to cancel due to circumstances unrelated to that reservation, their review may be removed. This one is generally easiest.
- Members of the Airbnb community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.
- Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive Airbnb or another person. For example, guests should not write biased or inauthentic reviews as a form of retaliation against a host who enforces a policy or rule.
- Reviews may only be provided in connection with a genuine stay, service, or experience. For example, hosts are not allowed to accept a fake reservation in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
- Reviews may not be used for the purpose of harming competition. For example, hosts are not allowed to post biased reviews of listings they are affiliated with or directly compete with.
What about Those "Paid" Review Services on Facebook, Reddit or the Forums?
While we are not suggesting to engage in such behavior and purchases these services, there are many reports of success through "compromised" customer service agents with access to the systems. Keep in mind that many of the overseas customer service agents make shockingly low wages, and even making $50 on the side for removing a review can be the equivalent of a week's salary for a few minutes of worth. There are also reports that Airbnb now has controls to monitor who is removing reviews, so take this with a grain of salt. Is it worth getting your host account deleted for engaging in this activity?
Since this is such a frequently brought up question on this forum, I am providing the most updated guidance from Airbnb, which can be found here
What Scenarios Qualify?
- If a guest never arrived for their stay, service, or experience, or had to cancel due to circumstances unrelated to that reservation, their review may be removed. This one is generally easiest.
- Members of the Airbnb community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.
- Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive Airbnb or another person. For example, guests should not write biased or inauthentic reviews as a form of retaliation against a host who enforces a policy or rule.
- Reviews may only be provided in connection with a genuine stay, service, or experience. For example, hosts are not allowed to accept a fake reservation in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
- Reviews may not be used for the purpose of harming competition. For example, hosts are not allowed to post biased reviews of listings they are affiliated with or directly compete with.
What about Those "Paid" Review Services on Facebook, Reddit or the Forums?
While we are not suggesting to engage in such behavior and purchases these services, there are many reports of success through "compromised" customer service agents with access to the systems. Keep in mind that many of the overseas customer service agents make shockingly low wages, and even making $50 on the side for removing a review can be the equivalent of a week's salary for a few minutes of worth. There are also reports that Airbnb now has controls to monitor who is removing reviews, so take this with a grain of salt. Is it worth getting your host account deleted for engaging in this activity?