06-22-2025, 12:52 AM
Title says it all.. i'm assuming it may have been one of their kids, since they had a toddler. This is only our 5th guest and we did have a mattress protector cover on it, but it didn’t appear to help. Our cleaner noticed the cover had a urine stain and the bed had a stain in the same area.
Since we are somewhat new how should we go about this? Do we contact Airbnb first to submit a claim or should we contact the guest first? The mattress is a foam one..do others with this type of issue just toss the mattress and ask for $ for a replacement? Do we contact Airbnb first to submit a claim or should we contact the guest first? We don’t have anyone checking in for a few days but it would probably still take at least a week to get the same mattress (we bought it online) and get it setup.
Just need advice on how to handle this with the guest, Airbnb, and future guests.
Since we are somewhat new how should we go about this? Do we contact Airbnb first to submit a claim or should we contact the guest first? The mattress is a foam one..do others with this type of issue just toss the mattress and ask for $ for a replacement? Do we contact Airbnb first to submit a claim or should we contact the guest first? We don’t have anyone checking in for a few days but it would probably still take at least a week to get the same mattress (we bought it online) and get it setup.
Just need advice on how to handle this with the guest, Airbnb, and future guests.