Airbnb Host and Investors Forum General Advice « Previous 1 2 3 4 5 6 … 9 Next » A Short Term Rental (STR) Forum Community

[anothernguyen]

Hi Hosts,

I have a request from someone who wants to stay for a week but I do not feel comfortable because they do not have any reviews on their profile. Is it against the airbnb policy for me to decline and say I would not like to rent because they have zero reviews? What is the best way to reject such a booking?

[ChrisFromTheOC]

I decline guests I am not comfortable with all the time. A simple "sorry, I am unable to host" is all you need.

[CEOofFUN]

“I don’t think we’re a good fit for your needs” or “I don’t think we’re a good fit for you at this time”. It's better to reply with a response rather to ignore or it will affect your response rate.

[travelmania]

When I’ve had to reject guests due to lack of information (or bad reviews), I declined and said thank you for your interest but at this time we are only accepting guests who have 5 star reviews. They never responded or tried to be argumentative.

[anothernguyen]

Thank you all, I declined their request to book with a simply sorry, I am currently unable to host at this time reply There was no further issues from the guest and it seems they booked somewhere else now. In the future I will use this simple messaging to communicate to guests I do not want to host.